We believe it is important to do our part to protect the health of our guests and our team. Here are some of the steps that we have implemented. In addition, our guests are required to follow government regulations in place during their stay.
Winter 2021 - 2022 (including holidays) - Quebec Residents*
We know many people have questions about cancellation policies due to COVID-19. We have expanded our standard cancellation policy to provide some flexibility. This expanded cancellation policy has been in place since January 2021 so all existing 2022 reservations are covered by this expanded policy.
Before making a reservation request please ensure that you have read this policy and understand your responsibility as the renter. As soon as we accept a reservation request, the cancellation policies are in effect.
Expanded COVID policy:
For example, if you book your stay at a time when inter-regional travel is permitted and the rules are changed before the date of your stay to disallow inter-regional travel, we would refund 100% of your stay (less credit card processing fees*) or allow you to move your reservation to a later date, whichever you prefer.
*We incur credit card processing fees which we absorb into the cost of our reservations. If you are required to cancel your reservation under the COVID policy we will refund all fees with the exception of the credit card processing fees that we have incurred. This will help us to offset the expense we incur and allow us to offer this COVID refund policy.
What is not covered under our expanded COVID policy:
The risk of acquiring COVID is a known risk to travel and it is the responsibility of the traveler to purchase travel insurance related to any losses from the following items. The standard cancellation policy applies in any of these scenarios.
All of our chalets are self-check-in via a digital keypad on the entry door. You will receive your individual code via e-mail, along with all the check-in instructions, the day before your arrival.
There is a minimum period of 30 hours between each reservation. The chalet is cleaned and disinfected when guests leave and then is left empty until the next guest arrives (approximately 24 hours)
Cleanliness is one of the highest standards we have for our chalet and you can see this reflected in our 5-star cleanliness rating as well as various comments left in the reviews. However, we also believe it is important that we increase our efforts and be even more diligent in our cleaning procedures. Here are the steps we are taking to clean our chalets between each and every guest.
We will continue our diligence to ensure that each guest arrives at a sparkling clean chalet. Our cleaning team spends multiple hours on each chalet ensuring it meets our high standards and we are committed to maintaining this level of thoroughness.
Disinfecting has been added as an additional step to our regular clean. Each surface will be wiped down with WHO certified disinfecting products.
We have invested in a cleaning application that each member or our team has access to. It creates a digital, detailed checklist that each cleaner must complete and certify that each item on the checklist has been done.
All possible fabrics will be laundered in hot temperatures. Anything that cannot be put in the washing machine will be sprayed with disinfectant.
In addition to hand soap, all chalets will have hand sanitizer available to guests.
We will have disinfectant and cleaning supplies available to guests. We do recommend that guests bring any specific disinfecting supplies they want available with them.
We will continue to update our policies and procedures as we learn more about COVID-19 and recommendations given by health and medical professionals. Please do not hesitate to contact us if you have any questions