Frequently Asked Questions

Can I bring my pet to the chalet?

We love pets and understand how difficult it is to find nice accommodations that permit pets which is why our properties are pet-friendly.  Only dogs and cats are permitted at the chalets.

However, we do have rules that must be adhered to. if we find the rules are not being followed, we will have to remove the policy allowing pets. So please be respectful of our property and of future guests who would like to bring their 4-legged family member by reading the Pet Rules and only bringing only pets that comply with them.

Please tell us about any pets that you would like to bring on your trip in your reservation request and include details like breed, age, social temperament, and any other details that would be helpful to know about your 4-legged family member.

What time is check-in and check-out?

Check-In: Anytime after 4:00 pm

Check-Out: By 11:00 am

All of our chalets are self-check-in via a digital keypad on the entry door so you can arrive and depart on your schedule. You will receive your individual code for the keypad via e-mail, along with all the check-in instructions, the day before your arrival.

What is the cancellation policy?

Standard Cancellation Policy

  • 50% of paid prepayments are refundable when canceled 14 days or earlier before arrival.
  • 0% are refundable if canceled after.

COVID-19 Policy (Effective July 1, 2022): The risk of acquiring COVID is a known risk to travel along and should be taken into consideration by the traveller. In alignment with current travel industry standards, our standard cancellation policy is in effect and it is the responsibility of the traveler to purchase travel insurance related to any losses.

Is the chalet equipped with good wi-fi?

All of the chalets are equipped with Bell Fibe WiFi, which is the best we can get in the region. We work remotely regularly from the chalets (and have many guests that do) and the connection is able to support our connections.

What supplies do I need to bring to the chalet?

We want to make vacationing as easy as possible so we provide as many everyday household items as we can.  So before you start packing your house for vacation, take a look at our amenities to see what is included with your rental by clicking here.

Oh, and if you have any suggestions on additional items we should include, please tell us so we can consider adding it!

Is firewood provided?

During winter, we attempt to keep the firewood and fire starters as a courtesy to our guests. However, they are not a term of the rental. If any of these items are out of stock at the chalet they can generally be found most grocery stores, depanneurs, or general stores. Feel free to ask us about the availability of firewood at the chalet you are renting.

During the summer months (April/May - October/November), firewood is not provided. 

Is parking included?

Each chalet comes with a designated number of parking places (see each chalet description for the number) which is sufficient for the capacity of the chalet.  

  • Parking on the road is not permitted at any time.  
  • Don’t park in the yard.
  • Don’t use the neighbor's driveways.

What type of TV access is available at the chalet?

All of our chalets have flat-screen smart TV's.  None of the chalets are equipped with cable or satellite TV, but all chalets have access to Netflix.  

Is there wildlife at the chalet such as racoons and mice?

Because we are in the country and close to nature our local residents such as squirrels, raccoons, and mice can be a bit more active (especially in fall and winter). There is nothing to worry about, as it’s normal nature behavior. We just like to be proactive with reminding our guests we are in nature and sharing some tips:

  • Our chalets are inspected & treated by an exterminator. He uses only pet/child/food-friendly treatments so there is no poison and the traps are inside boxes. Just be aware you may see the boxes in various closets and cabinets in the chalet.
  • Keep exterior doors closed as much as possible, especially the screen doors to the patio.
  • Make sure that food is put away and never leave any food outside. When we are at the chalet we keep almost everything in the refrigerator between meals.
  • Don’t leave any trash outside of the bins that are in the driveway. Make sure the lid on the outside trash bin is closed after you put the trash in.

We take all possible steps to prevent them from entering the chalet, but it can happen and we will react immediately to help remove them. Because we take precautions and it is nature, it is important to note that we do not give refunds for the typical behavior of animals in nature.

Do you have cameras at your chalets?

To protect the tranquility of our neighborhood (because we genuinely love our neighbors), our property, and the safety of our guests, we use 2 types of property monitoring:

- A noise monitoring device called Noise Aware. It does NOT capture conversations; it simply monitors the noise level (measured in decibels). The decibel monitoring sensors are located inside and outside of the home.

- Each chalet has a camera facing the driveway. The camera angle is not pointed toward any areas inside the chalet or patio, so there's no need to worry about privacy. We understand that our chalets may not always be occupied, so we want to ensure that our guests and property are always protected. The camera helps us to do that by providing a visual record of who is coming and going and helping us to identify any potential issues or incidents that may occur on the property. We hope this puts your mind at ease during your stay with us. If you would like us to provide a picture of what the camera is looking any for any chalets please don't hesitate to ask.

Disabling or removing the Noise Aware decibel monitor or the driveway camera will result in a complete security deposit loss.