January 7, 2021 Update: Following the new government guidelines that go into effect on Saturday, January 9, 2021, chalets are permitted to remain open.
We believe it is important to do our part to protect the health of our guests and our team. Here are some of the steps that we have implemented:
Spring & Summer 2021: We will honor a 100% cancellation policy less credit card processing fees* if there is a government change in regulations that prevents you from coming to the chalet between the time you book your stay and your stay begins.
For example, if you book your stay for more than 1 family bubble and that policy is still in effect when your stay begins, the standard cancellation policy applies. However, if the government issues a new regulation that prevents moving between regions between the time you book your stay and your stay begins and you are coming from outside The Eastern Townships we would refund 100% of your stay or allow you to move it to a later date, whichever you prefer.
*We incur credit card processing fees which we absorb into the cost of our reservations. If you are required to cancel your reservation under the COVID policy we will refund all fees with the exception of the credit card processing fees that we have incurred. This will help us to offset the expense we incur and allow us to offer this COVID refund policy.
All of our chalets are self-check-in via a digital keypad on the entry door. You will receive your individual code via e-mail, along with all the check-in instructions, the day before your arrival.
There is a minimum period of 30 hours between each reservation. The chalet is cleaned and disinfected when guests leave and then is left empty until the next guest arrives (approximately 24 hours)
Cleanliness is one of the highest standards we have for our chalet and you can see this reflected in our 5-star cleanliness rating as well as various comments left in the reviews. However, we also believe it is important that we increase our efforts and be even more diligent in our cleaning procedures. Here are the steps we are taking to clean our chalets between each and every guest.
We will continue our diligence to ensure that each guest arrives at a sparkling clean chalet. Our cleaning team spends multiple hours on each chalet ensuring it meets our high standards and we are committed to maintaining this level of thoroughness.
Disinfecting has been added as an additional step to our regular clean. Each surface will be wiped down with WHO certified disinfecting products.
We have invested in a cleaning application that each member or our team has access to. It creates a digital, detailed checklist that each cleaner must complete and certify that each item on the checklist has been done.
All possible fabrics will be laundered in hot temperatures. Anything that cannot be put in the washing machine will be sprayed with disinfectant.
In addition to hand soap, all chalets will have hand sanitizer available to guests.
We will have disinfectant and cleaning supplies available to guests. We do recommend that guests bring any specific disinfecting supplies they want available with them.
We will continue to update our policies and procedures as we learn more about COVID-19 and recommendations given by health and medical professionals. Please do not hesitate to contact us if you have any questions