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Frequently Asked Questions
Can I bring my pet to the chalet?
We love pets and understand how difficult it is to find nice accommodations that permit pets which is why our properties are pet-friendly. Only dogs and cats are permitted at the chalets.
However, we do have rules that must be adhered to. if we find the rules are not being followed, we will have to remove the policy allowing pets. So please be respectful of our property and of future guests who would like to bring their 4-legged family member by reading the Pet Rules and only bringing only pets that comply with them.
Please tell us about any pets that you would like to bring on your trip in your reservation request and include details like breed, age, social temperament, and any other details that would be helpful to know about your 4-legged family member.
What is the cancellation policy?
Standard Cancellation Policy
50% of paid prepayments are refundable when canceled 14 days or earlier before arrival.
0% are refundable if canceled after.
COVID-19 Policy (Winter 2021)
We will honor a 100% cancellation policy if there is a government change in regulations that prevents you from coming to the chalet between the time you book your stay and your stay begins.
For example, if you book your stay for more than 1 family bubble and that policy is still in effect when your stay begins, the standard cancellation policy applies. However, if the government issues a new regulation that prevents moving between regions between the time you book your stay and your stay begins and you are coming from outside The Eastern Townships we would refund 100% of your stay or allow you to move it to a later date, whichever you prefer.
Is the chalet equipped with good wi-fi?
All of the chalets are equipped with Bell Fibe WiFi, which is the best we can get in the region. We work remotely regularly from the chalets (and have many guests that do) and the connection is able to support our connections.
What supplies do I need to bring to the chalet?
We want to make vacationing as easy as possible so we provide as many everyday household items as we can. So before you start packing your house for vacation, take a look at our amenities to see what is included with your rental by clicking here.
Oh, and if you have any suggestions on additional items we should include, please tell us so we can consider adding it!
Is firewood provided?
During winter, we attempt to keep the firewood and fire starters as a courtesy to our guests. However, they are not a term of the rental. If any of these items are out of stock at the chalet they can generally be found most grocery stores, depanneurs, or general stores. Feel free to ask us about the availability of firewood at the chalet you are renting.
During the summer months (April/May - October/November), firewood is not provided.
Is parking included?
Each chalet comes with a designated number of parking places (see each chalet description for the number) which is sufficient for the capacity of the chalet.
Parking on the road is not permitted at any time.
Don’t park in the yard.
Don’t use the neighbor's driveways.
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