We love pets and understand how difficult it is to find nice accommodations that permit pets which is why our properties are pet-friendly. Only dogs and cats are permitted at the chalets.
However, we do have rules that must be adhered to. if we find the rules are not being followed, we will have to remove the policy allowing pets. So please be respectful of our property and of future guests who would like to bring their 4-legged family member by reading the Pet Rules and only bringing only pets that comply with them.
Please tell us about any pets that you would like to bring on your trip in your reservation request and include details like breed, age, social temperament, and any other details that would be helpful to know about your 4-legged family member.
Check-In: Anytime after 4:00 pm
Check-Out: By 11:00 am
All of our chalets are self-check-in via a digital keypad on the entry door so you can arrive and depart on your schedule. You will receive your individual code for the keypad via e-mail, along with all the check-in instructions, the day before your arrival.
Standard Cancellation Policy
COVID-19 Policy (Winter 2021)
We will honor a 100% cancellation policy if there is a government change in regulations that prevents you from coming to the chalet between the time you book your stay and your stay begins.
For example, if you book your stay for more than 1 family bubble and that policy is still in effect when your stay begins, the standard cancellation policy applies. However, if the government issues a new regulation that prevents moving between regions between the time you book your stay and your stay begins and you are coming from outside The Eastern Townships we would refund 100% of your stay or allow you to move it to a later date, whichever you prefer.
All of the chalets are equipped with Bell Fibe WiFi, which is the best we can get in the region. We work remotely regularly from the chalets (and have many guests that do) and the connection is able to support our connections.
We want to make vacationing as easy as possible so we provide as many everyday household items as we can. So before you start packing your house for vacation, take a look at our amenities to see what is included with your rental by clicking here.
Oh, and if you have any suggestions on additional items we should include, please tell us so we can consider adding it!
During winter, we attempt to keep the firewood and fire starters as a courtesy to our guests. However, they are not a term of the rental. If any of these items are out of stock at the chalet they can generally be found most grocery stores, depanneurs, or general stores. Feel free to ask us about the availability of firewood at the chalet you are renting.
During the summer months (April/May - October/November), firewood is not provided.
Each chalet comes with a designated number of parking places (see each chalet description for the number) which is sufficient for the capacity of the chalet.
All of our chalets have flat-screen smart TV's. None of the chalets are equipped with cable or satellite TV, but all chalets have access to Netflix.
Because we are in the country and close to nature our local residents such as squirrels, raccoons, and mice can be a bit more active (especially in fall and winter). There is nothing to worry about, as it’s normal nature behavior. We just like to be proactive with reminding our guests we are in nature and sharing some tips:
We take all possible steps to prevent them from entering the chalet, but it can happen and we will react immediately to help remove them. Because we take precautions and it is nature, it is important to note that we do not give refunds for the typical behavior of animals in nature.