This means we want to be clear on our policies to make sure our chalets are the right choice for your getaway. The "Things to Know" section gives an overview of the rental agreement so you are not surprised by anything in it.
Please read all the information and of our policies carefully. If you decide this is not the right place for your trip, thank you for respecting our policies and we hope we will have the opportunity to host you another time!
Chalets Hygge does require a signed rental agreement for both the security of our chalets and our guests. We use the standard short-term rental agreement provided by CITQ (Corporation de l'industrie touristique du Québec) with modifications as appropriate for our properties (amenities, neighborhood rules, etc.).
If you complete your reservation online through our booking system, you will agree to the "Rental Conditions" at the time of booking and no further action will be required.
Because we are in the country and close to nature our local residents such as squirrels, raccoons, and mice can be a bit more active (especially in fall and winter). There is nothing to worry about, as it’s normal nature behavior. We just like to be proactive with reminding our guests we are in nature and sharing some tips:
We take all possible steps to prevent them from entering the chalet, but even with all these measures, it can happen. On the rare occasions that it does happen, we will react immediately to help remove them and remedy the situation. Because we take precautions and it is nature, it is important to note that we do not give refunds for the typical behavior of animals in nature.
Note: If you have an extreme fear of these animals that can prevent you from enjoying your vacation we do not recommend renting our chalets.
Please let us know if you have any questions or concerns, we are happy to answer them.